Frequently asked Questions

Here’s a collection of our frequently asked Questions. Have a look inside, and if you
couldn’t find what you are looking for, don’t hesitate to contact us.
We will be happy to help you!

Are the Units type approved?

All our Rentals are fully type approved, and holding a valid TA. Together with the Units you will receive a set of Documentation including a copy of the Type approval.

How can the crew mount the Unit?

The Unit comes together with a set of Cables. All Cables are unique labelled and just fits in one way. Inside the Documentation, there is also a pictured step-by-step
mounting instruction.

My rented Unit is defective, what should I do?

If your rented Unit is defect, first contact the Support. We will be happy to help you.
If the Support can’t do something remotely, you’ll get  a new Unit.

I have rented the Unit just for 4 weeks, now I need it longer. Is extension possible?

Sure, just send us the Purchase(Rental) Order that you want to extend the duration.

I don’t know how long I need the Unit. Can I rent is also without Timelimit?

Yes, in that case you’ll get a monthly Invoice.

On what base do you calculate your Invoices?

We offer the Units always on a weekly base. The week starts at Sunday 00:00 UTC.